This website (“Site”) is the property of Dormeo North America (“Company”). Please read these terms and conditions (“Terms”) before using this Site. Individuals must be 18 years of age or older to use this Site and you warrant that you are 18 years of age or older. By accessing and using this Site, you unconditionally agree to be bound by these Terms and all policies therein. If you do not agree to these Terms, do not access or use the Site. All users agree to be bound by any and all revisions and should periodically revisit this page to review the then current Terms.
The content within this Site, including, without limitation, the design, source code, software, text, graphics, images, photographs, video and audio files, other files, trademarks, service marks, trade names, and other data (collectively, the “Content”), and the selection, arrangement, structure, coordination, and “look and feel” thereof, are the property of Company, ALL RIGHTS RESERVED Copyright © 2012-2013 and/or its licensors. . You are granted a limited, non-sublicensable right to access this Site, and print the Content information published on this Site for your personal, non-commercial, and informational use in accordance with the Terms herein. The foregoing license grant does NOT include the right for you to:
Except for the limited license granted to you, you are not conveyed any other right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of Company or any third party.
All Company product names, slogans, and our logos on this Site are either trademarks, service marks, or registered trademarks of Company or its suppliers and licensors and are the property of Company. Unauthorized use, whether or not such use is tied to any commercial endeavors, is strictly prohibited. You may not use any meta tags or any other “hidden text” utilizing Company or any other name, trademark, or product name of Company without our permission. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Company, and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and Company’s names or logos mentioned herein are the property of their respective owners. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.
You will retain your ownership interest in all communications or files provided by you to Company, or this Site, via message boards, forums, uploads, postings, and/or by electronic mail, telephone, text messaging, mail, or otherwise, including any text, pictures, videos, audio clips, comments, questions, suggestions, thoughts, or the like (collectively, the “Material”), and in any ideas, concepts, knowledge, or techniques (“Information”) contained in the Material. You hereby grant Company and its agents, affiliates, successors and assigns, a universal, non-exclusive, irrevocable, fully-paid and royalty-free, sublicensable and transferable license in perpetuity to use and/or edit all submitted Material in any manner and for any purposes on the Site. All such Material and Information is, and will be treated as, non-confidential and non-proprietary. Company retains the right to edit all submitted Material in any manner and for any purpose, but is under no obligation to do so. Company may not be able to review all Material submitted and nothing herein requires Company to use, review or distribute Material provided by a user. You represent and warrant that prior to submission, you own the Material and Information submitted by you, or that you otherwise have the right to grant use thereof as set forth in this section, and that the posting of said Material and/or Information on the Site does not violate the privacy rights, publicity rights, copyright, contract rights or any other rights of any person or entity. Company reserves the right to use the Material and Information for any purpose, including, but not limited to, posting, reproduction, disclosure, distribution, transmission, publication, and broadcast. Nothing herein requires Company to use, review or distribute the aforementioned Material and Information provided by a user. Company reserves the right to use any ideas, concepts, knowledge, or techniques contained in the Material or Information that users provide, for any purpose, including, but not limited to, developing, manufacturing and marketing products or services using such information, and the user understands there shall be no consideration, royalties or other compensation from Company, its agents, affiliates or assigns for use of said Material or Information. Further, by providing Material and/or Information to the Site, each user and his/her respective heirs, hereby indemnify, discharge, release, and hold Company, together with its parents, agents, affiliates, successors and assigns and their respective directors, members, shareholders, officers, employees, agents and representatives (collectively, the “Released Parties”), harmless from any action and/or liability, in any form or manner, arising from any infringement of any third party’s rights, inclusive of attorneys’ fees and costs in connection to the Material and/or Information. The user will not post commercial advertisements, “spam,” or other solicitations in any manner relating to other websites, products, or services.
Company reserves the right to remove any Material or Information it deems to be offensive, defamatory, indecent, disparaging, obscene, pornographic, abusive, harassing, illegal, or an invasion of privacy, or which in any manner violates these Terms and Conditions. Company reserves the right to remove a Member’s registered account and terminate access to the Members-only sections of the Site at any time for violating these Terms and Conditions. Please report abuse to the Company webmaster at firstname.lastname@example.org Subject: Report Abuse.
The user will not post Material or Information resulting from unauthorized use, or impersonation, of another registered user’s identity, name, screen-name, or persona; however, Company is not responsible for screening for any such conduct. Company is not liable for any losses of any kind, including without limitation, consequential or special damages, caused by any unauthorized use of a user’s identity, name, screen-name, persona, or account, and you may be liable for the losses of Company or others due to such unauthorized use.
The user will not: post commercial advertisements; create/send commercial greeting cards (e-cards); create/send “spam” bulk messages, or other solicitations, in any manner relating to other websites, products, or services. In addition, Company reserves the right to remove without notice any Material or Information it deems to be offensive, defamatory, indecent, disparaging, obscene, pornographic, abusive, harassing, illegal, or constitutes an invasion of privacy, or which in any manner violates these Terms. Company reserves the right to remove a user’s registered account at any time for violating these Terms.
Company may provide links to websites and other content of third parties as a service to those interested in this information. However, we make no claim or representation regarding, and accept no responsibility for, the quality, content, nature or reliability of websites accessible by hyperlink from this Site. The linked websites are not under our control and we are not responsible for their content. We are providing these links to you only as a convenience to you, and the inclusion of any link does not imply affiliation, endorsement, or adoption by us of the site or any information contained therein. When leaving this Site, you should be aware that our terms and policies no longer govern, and, therefore, you should review the applicable terms and policies, including privacy and data gathering practices, of that website.
THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LEGAL WARRANTIES AND THE EXCLUSION OR LIMITATION OF REPRESENTATIONS MADE CONCERNING GOODS OR SERVICES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.
THIS SITE, AND THE CONTENT AND MATERIAL CONTAINED THEREIN, ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT USE OF THIS SITE, INCLUDING ALL CONTENT OR DATA DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS SITE, IS AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY PROVIDED IN THE SITE, WE DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT RELATED TO THE INFORMATION, MATERIALS, CONTENT ON OR GOODS PURCHASED THROUGH THE SITE. WE DO NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE OR UNINTERRUPTED. WE DO NOT PROMISE THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. SOME STATES DO NOT ALLOW LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE LIMITATIONS ABOVE MAY NOT APPLY TO CERTAIN USERS. IN ANY SUCH JURISDICTION, THE ABOVE EXCLUSIONS AND LIMITATIONS SHALL INSTEAD BE IMPUTED AS REWRITTEN SO AS TO APPROXIMATE THE ABOVE EXCLUSIONS AND LIMITATIONS TO THE FULLEST EXTENT PERMISSIBLE BY THE LAWS OF SUCH JURISDICTION.
WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO THE CONTENT OR MATERIAL. WHILE WE ATTEMPT TO ENSURE YOUR ACCESS AND USE OF THE SITE IS SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THIS SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL USERS ACCESSING THIS SITE FROM OUTSIDE THE UNITED STATES OF AMERICA ASSUME FULL RESPONSIBILITY FOR COMPLIANCE WITH LOCAL LAWS, IF APPLICABLE.
IN NO EVENT SHALL COMPANY, OR ITS DIRECTORS, MEMBERS, SHAREHOLDERS, OFFICERS, EMPLOYEES, AFFILIATES, SUPPLIERS, SUCCESSORS, AND/OR ASSIGNS (COLLECTIVELY THE “COMPANY PARTIES”), BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY UNAUTHORIZED CREDIT CARD CHARGES OR ELECTRONIC PAYMENTS PROVIDED TO COMPANY IN CONNECTION TO THE SITE’S E-COMMERCE ACTIVITIES, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING FROM YOUR USE OF THE WEBSITE, EVEN IF THE COMPANY PARTIES HAVE BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED ELSEWHERE IN THESE TERMS AND CONDITIONS, THE COMPANY PARTIES’ LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO COMPANY FOR ACCESS TO AND USE OF THE SITE.
In using this Site, users expressly waive any and all claims that they may have against Company. You agree to indemnify, defend, and hold harmless Company and its affiliates, successors and assigns, together with all of their officers, directors, shareholders, members, employees, agents, licensors and suppliers, from and against all losses, expenses, damages and costs, including, without limitation, reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your account. You agree to be solely responsible for payment of all sums owing to any person or entity by virtue of the exposition of the Materials and Information on the Site.
YOU UNDERSTAND AND AGREE THAT ALL CLAIMS, DISPUTES OR CONTROVERSIES BETWEEN YOU AND COMPANY, AND ITS PARENTS, AFFILIATES, SUBSIDIARIES, OR RELATED COMPANIES, SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION IN THE STATE OF CALIFORNIA. THE PARTIES VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”). THE ARBITRATOR SHALL BE BOUND TO APPLY AND ENFORCE THE TERMS OF THIS AGREEMENT AND THE ARBITRATOR’S DECISION WILL BE FINAL, BINDING, AND ENFORCEABLE IN A COURT OF COMPETENT JURISDICTION. NEITHER YOU NOR COMPANY SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS.
If any of the provisions of these Terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited to the minimum extent necessary and replaced with a valid provision that best embodies these Terms.
Company provides the Site as an interactive service provider and is not liable for any and all claims resulting from the use of Material or Information. Pursuant to the Digital Millennium Copyright Act, if a user feels unauthorized Material or Information has been posted on this Site, please notify us by mail at Octaspring Customer Service,
To submit a warranty claim, DORMEO requires the following documentation to be sent by email to email@example.com:
Mattresses: 120G, 130GX, 220G, 230GX, 240GXZ, 330GX, 330GXZ, 340GXZ, 120L, 220L, 320L
Mattresses: C120 Firm, C120, C130GX, C140GXZ
Mattresses: DreamyBED, CelestialBED, HeavenlyBED
DolcÃ© Mattresses: SimplicityBED, PurityBED, VitalityBED, AffinityBED, LongevityBED, TranquilityBED, HarmonyBED, FelicityBED
SÃ©rÃ©nitÃ© Mattresses: restBED, blissBED, luxeBED, zenBED
We believe we've created the world's most comfortable mattress without compromising quality, support, or the environment.
Our years of research have resulted in a new technology with only the best qualities of memory foam and metal springs, and none of their drawbacks'a TRUE HYBRID' BED! You will enjoy more comfort, fall asleep faster, spend more time in deep REM sleep and wake up feeling refreshed. That's the DORMEO' difference'the next generation of mattress.
DORMEO North America provides a twenty-five (25) year express limited warranty for its DORMEO' Octaspring' Mattresses (the 'Warranty Period') which commences ninety (90) days after the original date of delivery. In our sole discretion and option during the Warranty Period, we will repair or replace the original purchaser's DORMEO' Octaspring mattress if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty. An original proof of purchase receipt or online warranty registration is required for any and all warranty claims.
|Year 0-10||100% guarantee||No repair or replacement fees are incurred|
|Year 11||90% guarantee||Pay 10% of repair or replacement cost|
|Year 12||84% guarantee||Pay 16% of repair or replacement cost|
|Year 13||78% guarantee||Pay 22% of repair or replacement cost|
|Year 14||72% guarantee||Pay 28% of repair or replacement cost|
|Year 15||66% guarantee||Pay 34% of repair or replacement cost|
|Year 16||60% guarantee||Pay 40% of repair or replacement cost|
|Year 17||54% guarantee||Pay 46% of repair or replacement cost|
|Year 18||48% guarantee||Pay 52% of repair or replacement cost|
|Year 19||42% guarantee||Pay 58% of repair or replacement cost|
|Year 20||36% guarantee||Pay 64% of repair or replacement cost|
|Year 21||30% guarantee||Pay 70% of repair or replacement cost|
|Year 22||24% guarantee||Pay 76% of repair or replacement cost|
|Year 23||18% guarantee||Pay 82% of repair or replacement cost|
|Year 24||12% guarantee||Pay 88% of repair or replacement cost|
|Year 25||6% guarantee||Pay 94% of repair or replacement cost|
For the first ten (10) years of the Warranty Period, at our option, we will replace or repair defective workmanship or materials at no cost, other than all one-way shipping (see Shipping and Handling section) to the original purchaser. However, during years 11 through 25 of the Warranty Period, any repair or replacement guarantee will be subject to a prorated cost schedule that will be applied either to the repair or replacement cost. One-way shipping and handling costs are the responsibility of the original purchaser FOR ALL WARRANTY CLAIMS.
THIS WARRANTY IS APPLICABLE ONLY TO THE ORIGINAL PURCHASER OF THE DORMEO' OCTASPRING MATTRESS FROM AUTHORIZED RETAILERS AND DIRECT FROM DORMEO' NORTH AMERICA. THE ORIGINAL PURCHASE RECEIPT OR A PROPERLY REGISTERED DORMEO' OCTASPRING MATTRESS WARRANTY IS REQUIRED FOR ANY WARRANTY CLAIM. MATTRESSES PURCHASED FROM UNAUTHORIZED THIRD-PARTY RESELLERS, OR OTHER NON-AUTHORIZED SELLERS (INCLUDING, BUT NOT LIMITED TO, SALES VIA EBAY INC., AMAZON.COM, INC., ETC.), SHALL RENDER THE WARRANTY NULL AND VOID IN ITS ENTIRETY. THIS WARRANTY DOES NOT APPLY TO FLOOR MODELS OR 'DEMOS.' DORMEO' NORTH AMERICA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE FOREGOING WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE HEREUNDER OTHER THAN THE WARRANTY DESCRIBED HEREIN.
All warranty claims must be submitted in writing to DORMEO North America describing the nature of the alleged defect, and, in addition, must be accompanied by photographic evidence of the alleged defect, and proof of purchase or warranty registration. This information will be used for evaluation purposes by DORMEO North America, in its sole discretion. Failure to provide the foregoing materials may result in rendering the Warranty null and void in DORMEO North America's sole discretion.
DORMEO' Octaspring' mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser's DORMEO' Octaspring mattress and user(s). This limited warranty and other performance warranties are based on tests conducted on 'sets' that consist of our mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DORMEO' Octaspring may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this limited warranty. DORMEO' Octaspring reserves the right to invalidate this limited warranty if the foundation is determined, in DORMEO' Octaspring's reasonable discretion, to be inadequate.
Mattresses: 5500, 6500, 8000, 8500, 9500
PLEASE RETAIN A COPY OF YOUR WARRANTY AND ORIGINAL SALES RECEIPT FOR FUTURE REFERENCE.
If the original mattress model is not available at the time of repair or replacement, DORMEO North America reserves the right to offer an alternative model of equal quality or value, in its sole discretion.
If an individual's body impression found in a DORMEO' Octaspring' mattress is 3/4 of an inch or more in depth and IS NOT associated with use of an improper or unsupportive foundation (or other misuse), it may be covered by the warranty. However, mattress dimensions (length and width) have a '2% tolerance due to elastic components. This tolerance is considered normal and does not constitute a defective mattress and is not subject to a warranty claim, whether after short- or long-term use of the mattress.
In the event of an authorized product repair or replacement, the Warranty Period will not be renewed or extended following the repair or replacement. In short, a repaired or replaced mattress does not reset or in any way alter the Warranty Period duration in connection to subsequent warranty claims, if any.
The mattress cover provided with the mattress is warrantied for one (1) year from the original date of purchase to be free of defects in the material or workmanship. DORMEO North America will replace or repair a cover at its option within the one year period at no cost to the original purchaser, excluding return shipping costs.
DORMEO' provides a 5 year warranty for all pillows and guarantees the quality of materials and workmanship within the warranty period. The removable knit pillowcase is provided with a 1 year warranty for quality and workmanship. DORMEO' will replace or repair the pillow or pillowcase due to faulty workmanship or material defects at no charge during the warranty period, subject to the limitations for this warranty. DORMEO' will cover all related costs for repair or replacement of the product to the original purchaser. All transportation costs will be the responsibility of the purchaser. This warranty is valid from the date of the product purchase and valid for 5 years. Warranty can be claimed by the original proof of purchase or our on-line warranty registration. In the event of a warranty claim, repair or replacement the warranty will not be renewed or extended, but will continue from original purchase date. This warranty does not cover: Normal product wear and tear as determined in our sole discretion; the occurrence of mold; Shipping/transportation costs; Staining or issues relating to the pillow being used or stored in an unsuitable or unsanitary condition; or issues arising from the failure to follow use and care tags on the product.
The original purchaser is responsible for all shipping and handling fees for all DORMEO North America products for any and all warranty claims.
THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL DORMEO' OCTASPRING BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, OR FOR ANY DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR LOSS TO THE FULL EXTENT THAT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some states do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, and so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights that vary from state to state, and you may have other rights which may vary from state to state.
DORMEO' Foundation and Pillows do not offer a trial and are not returnable.
DORMEO' provides a 2 year warranty for all pillows and guarantees the quality of materials and workmanship within the warranty period. The removable knit pillowcase is provided with a 1 year warranty for quality and workmanship. DORMEO' will replace or repair the pillow or pillowcase due to faulty workmanship or material defects at no charge during the warranty period, subject to the limitations for this warranty. DORMEO' will cover all related costs for repair or replacement of the product to the original purchaser. All transportation costs will be the responsibility of the purchaser. This warranty is valid from the date of the product purchase and valid for 2 years. Warranty can be claimed by the original proof of purchase or our on-line warranty registration. In the event of a warranty claim, repair or replacement the warranty will not be renewed or extended, but will continue from original purchase date. This warranty does not cover: Normal product wear and tear as determined in our sole discretion; the occurrence of mold; Shipping/transportation costs; Staining or issues relating to the pillow being used or stored in an unsuitable or unsanitary condition; or issues arising from the failure to follow use and care tags on the product.
I have a good faith belief that use of the copyrighted material described above is not authorized by the copyright owner or its agent, nor is such use otherwise permissible under law. I declare, under penalty of perjury, that the information presented herein is accurate, that I am authorized to represent the copyright holder, and I have a good faith belief that the use is infringing.”
Last Update: 2/28/13